Firmware update Q6 S and Duo S

Firmware update Q6 S and Duo S2020-06-18T10:57:40+02:00

FIRMWARE UPDATE Q6 S and Duo S

Firmware update Q6 S & Duo S

You need a USB stick for a Firmware update. After downloading the software on your PC, you must copy / move the files to a USB stick. You cannot open the files from your PC.

Pay attention! This software is only for the Q6 S and Duo S

Firmware version 1.2.19 December 2019

Download EEPROM update
Download Indoor update
Download Outdoor update
Wrong software uploaded in your system2020-03-16T11:08:04+02:00

 

You update your antenna with the wrong software from another maritime system.

You can restore this, but unfortunately some extra actions are needed. For this you need the software of both systems (both software from the wrong and correct system).

Download the software from both systems and save for later use.

Below the recovery manuals, depending on which system you have.

You have a Q7 (Q7 duo) system:

from Duo/Q6/Modi S to Q7 software : klik hier voor download handleiding

You have a Duo/Q6/Modi S system:

from Q7  to Duo/Q6/Modi S software : klik hier voor download handleiding

The display shows error code E: Firmware not found2020-03-16T11:08:20+02:00

Firmware not found during an update can have various causes.

1. Have you put the files directly on the stick or in a folder?
You must put all files directly in the root of the stick, not in a folder.

2. If you look at the files on the stick you see for example FIRMWARE.BIN or maybe you see FIRMWARE (2) .BIN
In the last example, your PC / Mac has downloaded the file multiple times and your browser automatically places an extension after it.
Remove the extension so that it really has FIRMWARE.BIN (this applies to all 3 files)

3. Problems with the USB stick, format your usb stick and try again.

Format USB stick with Windows

To format a USB stick, proceed as follows:

  • Select Open Computer / My Computer / This PC via the start button (depending on your Windows version). You will see the connected drives in this window.
  • Click with the right mouse button on the USB stick that you have connected and will use.
  • Then click Format.
  • The window will then open with the title of the drive letter indicating which disk will be formatted.
  • Choose FAT or FAT 32 as the file format if the capacity of the stick exceeds 2 GB.
  • Check the box next to Quick Format
  • Press start.
The display shows error code E: No tuner set2020-03-16T11:08:20+02:00

No tuner settings are enable, repeat the software update procedure.

Check the cable and connections of the control unit

The display shows error code E: USB disk not found2020-03-16T11:08:21+02:00

The system does not recognize the USB stick.

A possible solution could be to format the USB stick and try again.

Format USB stick with Windows:

  • To format a USB stick, proceed as follows:
  • Select Open Computer / My Computer / This PC via the start button (depending on your Windows version). You will see the connected drives in this window.
  • Click with the right mouse button on the USB stick that you have connected and will use.
  • Then click Format.
  • The window will then open with the title of the drive letter indicating which disk will be formatted.
  • Choose FAT or FAT 32 as the file format if the capacity of the stick exceeds 2 GB.
  • Check the box next to Quick Format
  • Press start.
I cannot get the update files opened with my computer?2020-03-16T11:08:21+02:00

You cannot open the files with your PC.
You only need to copy them (copy right mouse button) and place them (paste right mouse button) on an empty USB stick.

Due to the anti-virus programs installed on your PC, you may not be able to do this directly from your email program. In this case you can make an intermediate step by first placing the files on the desktop, for example, and then copying them to the USB stick.

How can I see which version firmware is installed?2020-03-16T11:08:22+02:00

You can see this in the menu of the MCM control unit.

  • Press ENTER for about 2 seconds to get into the menu
  • Select with arrow key: Info and press ENTER
  • Select with arrow key: Software version and press ENTER.

The software version ODU (antenna) and MCM (Control Panel) is displayed

Press ESC to return

Manual

You need a USB disk for a Firmware update.

Press the download buttons to download all 3 update files to your PC.

From your PC you need to copy / move the 3 files to a preferably empty USB stick.
You cannot open the files from a PC!

When the firmware files are on the USB stick you will see 3 .bin files.

For a firmware update, first go to the installation menu in the Travel Vision using the MCM control panel.

Press the control panel, first enter (hold) and then escape (hold) and hold both simultaneously for 5 seconds.

You enter the installation menu and see as the first option:

Installation:

Firmware update

Insert the USB disk with the firmware in the USB slot of the MCM control panel.

Press the Enter key.

The system will now search for the software on the USB disk and you will see the following message in the display:

Check USB:

When the software is found you will see the following message on the display:

Found it :

Updating the 3 files will now start automatically.
This process takes approximately 5 minutes.
After the update of the 3th file, the entire Travel Vision system is equipped with new firmware and the system restarts.

The restart starts with search limit and then starts searching the satellite.
The system is now ready for use.

Pay attention !! Do not remove the USB disk until the system has completely restarted and the satellite starts searching.

If you removed the USB disk earlier, you may get the message “usb disk not found”. You may then have to perform the software update again.

Nb. During the update, the Travel Vision system can start spontaneously. This is a normal process.