Is the background lighting of the MCM control unit on? The backlight is off, 1. Check the supply voltage 2. Check the fuse 3. Check the 24 V connection cable to the antenna 4. Check the data cable from MCM unit to antenna The backlight is on, 1. Check the data cable from MCM unit to [...]
Check that there are no obstacles between the system and the south-facing satellites. Check if you have the latest firmware version. See support download firmware from your system. You may be outside the footprint (broadcast area) of the desired satellite.
Check the connection cables between your satellite receiver and your TV. Switch the receiver and TV sequentially off and on. Consult the manual of your satellite tuner / TV if necessary. Check the coaxial cables between the antenna and the receiver, with any switch / junction box
Check whether your subscription / smart card is still active. Check if you have the latest firmware in your system
By reflecting of the satellite signal, it is possible that the system aligns itself with a reflecting surface such as the side of a building or window. The satellite signal is sufficient for receiving the satellite, but it may be too weak to watch (some) TV channels. Move the antenna and re-align the antenna, or if [...]
The source of poor reception signal can have various causes. Below a number of possible causes, sorted by the most common ones. Obstacle (building, but also a tree) between the satellite and the system Bad connection of a connector Coax cable damage to the system Tuner / receiver defective (also cabling between TV and receiver) LNB [...]
The system cannot find its reference positions. Reset the system by Power off and Power on If it reappears, check if there are any obstacles against the mechanism inside the antenna. If the message remains, contact your dealer.
The system does not receive a signal from the LNB. The LNB may be defective or one of the coax cables in the system is making a poor connection.
There is no communication between MCM unit and dome. Check the wiring between the MCM unit and the dome.
Firmware not found during an update can have various causes. 1. Have you put the files directly on the stick or in a folder? You must put all files directly in the root of the stick, not in a folder. 2. If you look at the files on the stick you see for example FIRMWARE.BIN or [...]
