Check the connection cables between your satellite receiver and your TV. Switch the receiver and TV sequentially off and on. Consult the manual of your satellite tuner / TV if necessary. Check the coaxial cables between the antenna and the receiver, with any switch / junction box
Check whether your subscription / smart card is still active. Check if you have the latest firmware in your system
By reflecting of the satellite signal, it is possible that the system aligns itself with a reflecting surface such as the side of a building or window. The satellite signal is sufficient for receiving the satellite, but it may be too weak to watch (some) TV channels. Move the antenna and re-align the antenna, or if [...]
The source of poor reception signal can have various causes. Below a number of possible causes, sorted by the most common ones. Obstacle (building, but also a tree) between the satellite and the system Bad connection of a connector Coax cable damage to the system Tuner / receiver defective (also cabling between TV and receiver) LNB [...]
Does the ACU control unit lights up? No, 1. Check the power supply and power connector on the ACU unit 2. Check the fuse Yes, Consult your dealer
Check that there are no obstructions between the system and the south-facing satellites. Check if you have the latest software update in your system: Firmware update G6 You may be outside the footprint (broadcast area) of the satellite. Check the footprint
If you press the button under "tracking" during the operation of the antenna, you have the choice of: STOP SLEEP EXIT. We advise to switch the antenna in Stop mode, if you are not traveling During Stop mode, the antenna does not move, the voltage remains on the motors and also generates sufficient heat for the [...]
No, auto-switching with DiSEqC is not possible.
We advise to connect receivers directly to the antenna outdoor system. This is possible on the outputs RF 2, RF 3, RF 4 With a 4th receiver, or if only 1 coaxial cable is present, you can also connect a receiver to the ACU indoor unit. If a receiver is connected directly to the ACU indoor [...]
Control software version: You can check the software version via the ACU control box, by pressing the button under "menu" during operation. You will get: Menu mode? Yes No Press Yes. and use the arrow keys on the right side until S/W version S/W version? Yes No Press Yes, and each time in seconds the version [...]
