You do not have to open the files with your PC.
You only need to copy them (copy right mouse button) and place them (paste right mouse button) on an empty USB stick. Due to the anti-virus programs installed on your PC, you may not be able to do this directly from your email program. In this case you can make an intermediate step by first placing the files on the desktop, for example, and then copying them to the USB stick.
If you have other technical questions about the system, you can send an email to info@travel-vision.com.
We will answer your question as soon as possible.
It is important that you specify the type of system and control box you have in addition to your question:
System: Controlbox:
TVA 65 MTC-3710
TVA 65 BT MTC-3710BT
SAT 85 MTC-3810
SAT 85 BT MTC-3810BT
TVA 80 model 2015 MTC-3811
TVA 80 vanaf 2016 MTC-3812
TVA 80 BT MTC-3812BT
TVA 80 Premium MTC-5812
Reflection of the satellite signal makes it possible for the system to align itself with a reflecting surface such as the side of a window or building.
The satellite signal is sufficient for receiving the satellite, but it may be too weak to watch (some) TV channels.
Move the antenna and re-align the antenna, or if possible, search again and block the reception between dish and object.
Your system has a malfunction and the LEDs on the control panel indicate the malfunction.
Meaning of fault codes LED display in the control panel
• Elevation encoder fault during folding: LED1
Check the motor cable
• Elevation encoder failure during folding: LED2
Check the motor cable
• Antenna does not reach Azimuth limits within max. Required time: LED1 + LED2
Check that there are no obstacles against the antenna
• While searching, if azimuth switch of 0 ° detection is not found: LED3
Check the motor cable
• While searching, if azimuth switch of 360 ° detection is not found: LED1 + LED3
Check the motor cable
• During search, if elevation switch of 0 ° detection is not found: LED2 + LED3
Check the motor cable
• During search, if elevation switch of 180 ° detection is not found or if the motor cable is defective: LED1 + LED2 + LED3
Check the motor cable
• LNB or coax cable is not connected or defective: LED4
Check if the coaxial cable from the LNB is connected
• TVA 80 Premium antenna, sensor print or GPS sensor is not connected or defective: LED1 + LED4
Check the motor cable
• Azimuth motor encoder fault: LED2 + LED4
Check the motor cable
• Azimuth overcurrent protection: LED1 + LED2 + LED4
Check that there are no obstacles against the antenna
• Elevation overcurrent protection: LED3 + LED4
Check that there are no obstacles against the antenna
Note:
When the key switch (blue cable) is activated, the antenna collapses and the control panel gives an alarm 3 times
If the ignition switch is activated and the Standby button is pressed, the antenna remains closed and the control panel gives an alarm 3 times.
Is the power button of the control box on and is the red LED (7) on the control box on?
The red LED is off:
1. Check the supply voltage
2. Check the fuse
3. Check the control cable connection cable
The red LED is on:
1. Check the contact lock
2. Check the control unit connection cable
3. Check the cabling and power supply.
The source of poor reception signal can have various causes. Below a number of possible causes, sorted by the most common ones.
- Obstacle (building, but also a tree) between the satellite and the system
- You are at the edge of the reception area.
- LNB not running properly with systems without automatic skew TVA 65 / SAT 85 (See chapter skew in manual etc)
- Check if you have the latest software in your antenna
- Bad connection of a connector
- Coax cable damage to the system
- Tuner / receiver defective (also cabling between TV and receiver)
- LNB defective
Tips:
Skew: Is the LNB skew set correctly (see chapter 4 in manual)
Footprint: Are you within the receiving area?
- Check whether your subscription / smart card is still active.
- Check the LNB settings if you have a TVA 65 / SAT 85 with manual LNB skew (see chapter 4 Skew manual)
- Check if you have the latest firmware in your system (see also: how can I see which version of firmware is in the system? In the tips and user questionnaire).
- Check the coaxial cable between the TVA control box and your satellite receiver.
- Check the connection cables between your satellite receiver and your TV.
- Switch the receiver and TV sequentially off and on.
- Consult the manual for your satellite tuner / TV.
- Check if you have the latest firmware in your system (see also: how can I see which version of firmware is in the system? In the tips and user questionnaire).
- Check that there are no obstacles between the system and the south-facing satellites.
- Check the LNB skew settings if you have a TVA 65 with manual skew (see chapter 4 in manual) TVA 65 as from 2016, or TVA 65 model 2015
- You may be outside the footprint (broadcast area) of the desired satellite. See receiving areas
If you are sure that the above does not apply:
- Check if you have the latest Travelvision TVA software version. See Download firmware TVA roof antenna
- Check the LNB, coaxial cable and connectors from antenna outdoor unit to antenna input (1) on controller
- Check the connection cables between your satellite receiver and your TV.
- Switch the receiver and TV sequentially off and on. Consult the manual of your satellite tuner / TV if necessary.
- Check the coaxial cables between the antenna and the receiver, with any switch / junction box
You connect a completely new receiver (or TV with built-in satellite receiver), and the R6 system does not start up.
Some satellite receivers have the property that if the channellist not is installed, no LNB voltage is delivered. this LNB voltage is needed to power up the R6 antenna.
You have 2 options:
Connect the receiver and read channels to any other existing satellite installation and then connect to the Travelvision R6.
Or
Switch on the receiver, start the first installation of the receiver.
search channel list satellite (the receiver sees no satellite, and will of course not read any channels, but now sends out LNB voltage)
You will then see the operating module of the Travelvision R6 light up.
Align the Travelvision R6 on the satellite.
Then after aligning and removing the control module, start the first installation of the receiver again to install the channels.
You only need to do this once, the channel list will be stored, and LNB voltage will work properly.
- Check whether your subscription / smart card is still active.
- Check skew from LNB
- Blockade satellite (obstacle / tree etc)
- Receiver does not send LNB voltage (receiver defective)
- You are outside the footprint of de satellite
If you cannot find the cause, we recommend that you have the system including receiver checked at your dealer.
The message relates to your receiver or TV input.
Before checking the following:
Remove the control panel from the R6 / 7 after the system has been aligned and optimized!
Individual receiver connected to your TV:
- Check if the correct source input has been selected from your TV.
- Press Source on the TV remote control and select the receiver input (HDMI)
- Check the connectors and coaxial cable between receiver and antenna
TV with built-in receiver:
- Check the connectors and coax cable between receiver and antenna
After downloading the mtHWInfo.bin frequency file, change the .bin extension to .txt
Download the file , for example, to your desktop on the PC / Laptop
mtHWInfo.bin
- Move the mouse over the file and click on the left mouse button.
- A window opens with different choices.
- Select with the right mouse button: Change name.
- You can now change the file name.
- Select the last 3 letters bin with the right mouse button and change to txt
- Press enter after the change.
- You get the message from windows: When you change the extension, the file may become unusable. Do you want to change the extension?
- Press Yes. the file has now been changed to:
mtHWInfo.txt
The file is now ready for use and you can copy it to the USB stick
1. If you cannot load the update.bin file in the TVA system, you may already have the latest version in your TVA antenna. Check your current version via the log file. (for log file see support TVA: How can I see which firmware version is in the system?
2. Format the USB stick and try again.
Format USB stick with Windows , To format a USB stick, proceed as follows:
- Select Open Computer / My Computer / This PC via the start button (depending on your Windows version). You will see the connected drives in this window.
- Click with the right mouse button on the USB stick that you have connected and will use.
- Then click Format.
- The window will then open with the title of the drive letter indicating which disk will be formatted.
- Choose FAT or FAT 32 as the file format if the capacity of the stick exceeds 2 GB.
- Check the box next to Quick Format
- Press start.
You can only see this by removing a log file from the control box and viewing it on a PC.
Logfile TVA control box:
- Switch off the antenna with the power button on the controller (6)
- Insert an empty USB stick in the USB port (9). (format the USB stick FAT 32)
- Switch on the antenna with the control box, button (6).
- The red LED (7) comes on and you will see the green LED (8) flash about 4 times and then light continuously.
- Then both LEDs go out.
- Remove the USB stick.
- The motoSat.log logfile is now on the USB stick
You can view this file with your PC as a text file, if you open this file you will see:
S1|f: *****,sr:*****,p:H,el:***,az:***,epos:****,sk:**,
S2|f: *****,sr:*****,p:H,el:***,az:***,epos:****,sk:**,
S3|f: *****,sr:*****,p:H,el:***,az:***,epos:****,sk:**,
S4|f: *****,sr:*****,p:H,el:***,az:***,epos:****,sk:**,
S5|f: *****,sr:*****,p:H,el:***,az:***,epos:****,sk:**,
S6|f: *****,sr:*****,p:H,el:***,az:***,epos:****,sk:**,
S7|f: *****,sr:*****,p:H,el:***,az:***,epos:****,sk:**,
S8|f: *****,sr:*****,p:H,el:***,az:***,epos:****,sk:**,
POS|selSat:*,mxelpos:***,mnelpos:***,log:*,
AZS0|spd: *,dpwm: ***,mpwm: ***,mxpwm: ***,
AZS1|spd: **,dpwm: ***,mpwm: ***,mxpwm: ***,
ELS0|spd: *,dpwm: ***,mpwm: ***,mxpwm: ***,
ELS1|spd: **,dpwm: ***,mpwm: ***,mxpwm: ***,
MOTOR|type: *,elTmout: *,azTmout: *,
MISC|NitEn: *,LogS:*****,skewEn: *,demoMode: *,
LNB|LnbType:*,LosLow: ****,LosHigh:*****,
MTV9r8_2016/5/27:16 V1_R3_24.11.2014
The marked digits is the version number of the firmware. In this case version 9.8.
The * stars have numbers and depend on your system.
You can also e-mail this file as an attachment to info@travel-vision.com if you have any questions.